to the formation of Telangana State, the Telangana State
Electricity Regulatory Commission (TSERC) was constituted on 3rd November, 2014. By
Regulation No. 1 of 2014, the previously subsisting Regulations,
decisions, directions etc were adapted. A
separate institution of Vidyut Ombudsman for the state of
Telangana has been established under Sub Section (6) of Section 42 of
the Electricity Act, 2003.
Telangana has jurisdiction over the entire State of Telangana.
Vidyut Ombudsman is an authority providing an
effective, alternative, time-bound and cost-less route for
resolving the problems of the Electricity Consumers. Any person
affected by deficiency in electricity related service can
approach the Vidyut Ombudsman for redressal of grievances only
by way of an appeal.
Before approaching the Vidyut Ombudsman in appeal, the
Consumer should exhaust the other available remedies. The
available remedies for a consumer start with the Complaint
Handling Procedure in every DISCOM (Distribution Company)
including Consumer Grievance Redressal Forum (CGRF). In case the consumer is aggrieved and not satisfied
with the decision of the CGRF, he can prefer an appeal within 45 days to the Vidyut Ombudsman
under Clause 3.19 of the RegulationNo.3 of 2015.The Vidyut
Ombudsman is thus an Appellate Authority.
The DISCOMs have to comply with the orders of
the Vidyut Ombudsman which are final and binding on them
under the Regulation No. 3 of 2015 .